FAQs

1. How can I place an order?

Simply browse our website, select your preferred saree, add it to your cart, and proceed to checkout.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery across eligible locations. COD orders require verification before dispatch.

3. How long does delivery take?

Prepaid orders generally take 4–5 business days, while COD orders take 5–6 business days, including verification time.

4. Can I track my order?

Yes. Once your order is dispatched, tracking details will be shared with you via email or message.

5. Do you offer returns or exchanges?

Yes. We offer exchanges for size misfits and for damaged, defective, or incorrect products. Returns are available for damaged, defective, or wrongly delivered products, subject to our Return & Exchange Policy.

6. Is an unboxing video required?

Yes. A clear unboxing video is mandatory for return and exchange requests.

7. How many days do I have to request a return or exchange?

All return and exchange requests must be initiated within 5 days of receiving your order.

8. Are all products eligible for return or exchange?

No. Used, altered, or products without their original packaging are not eligible. Final Sale items are also non-returnable and non-exchangeable.

9. How will I receive my refund?

Approved refunds are processed through the original payment method within 7–10 business days after product inspection.

10. Do you ship outside India?

Currently, Pallu Sarees ships only within India and does not offer international shipping.

11. Will the saree color look exactly like the pictures?

There may be slight variations in color due to photographic lighting, screen settings, and display differences.

12. How can I contact Pallu Sarees?

You can contact us via Call/WhatsApp at +91 63556 59337 or email us at Care@pallusarees.com. Our support team is available Monday–Saturday, 10:00 AM–6:30 PM.